Privacy Policy
At Gillian Marie Fitness, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information We Collect
We may collect personal information from you when you:
Register for classes, programs, or memberships.
Make a booking online, via app, or in person.
Communicate with us by phone, email, or social media.
Participate in promotions, events, or surveys.
The personal information we may collect includes:
Full name
Contact details (phone number, email address, address)
Date of birth
Emergency contact details
Payment information (processed securely through third-party providers)
Health or fitness information relevant to participation in classes (e.g., injuries, medical conditions, fitness goals).
2. How We Use Your Information
We collect and use your information for purposes including:
Processing class bookings and memberships.
Providing you with fitness services and support.
Ensuring your health and safety in classes.
Sending class updates, reminders, and promotional offers.
Managing payments and accounts.
Improving our services and customer experience.
Complying with legal obligations.
3. Disclosure of Information
We respect your privacy and will not sell or rent your personal information. We may share your information with:
Trusted third-party service providers (such as booking platforms, payment processors, or IT services).
Health professionals, if required in an emergency situation.
Legal or regulatory authorities, if required by law.
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure booking platforms, encrypted payment gateways, and restricted staff access.
5. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to your personal details.
Opt out of receiving promotional communications at any time.
To exercise these rights, please contact us (see Section 9).
6. Retention of Information
We will retain your personal information only for as long as it is necessary to provide services to you, comply with legal obligations, and resolve disputes.
7. Cookies and Tracking Tools
Our website and booking platforms may use cookies and other tracking technologies to improve your browsing experience, understand how our services are used, and deliver personalised content or advertising.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, make our site function effectively, and provide insights into how visitors use our services.
Types of cookies we use may include:
Essential cookies – required for the operation of our website and booking systems.
Performance and analytics cookies – help us understand how our services are used so we can improve them.
Functionality cookies – remember your preferences to make your experience more convenient.
Advertising cookies – used by us or trusted partners to deliver relevant promotions.
Managing cookies:
You can disable or delete cookies at any time by adjusting your browser settings. However, please note that some features of our website or booking system may not function properly if cookies are turned off.
Third-party tracking:
We may also use third-party analytics and advertising services that set their own cookies or similar technologies to collect information about your online activities over time and across different websites. These tools help us monitor performance and provide more relevant offers to you.
8. Third-Party Apps and Integrations
Our services may connect with third-party platforms such as booking systems, payment providers, or social media integrations. These third parties may use their own cookies, tracking technologies, or data collection practices, which are not covered by this Privacy Policy.
We encourage you to review the privacy policies of these third-party providers to understand how they handle your personal information. While we take care to partner only with reputable providers, we are not responsible for the privacy practices of third-party websites, apps, or services.
9. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or how your information is handled, please contact us at:
Gillian Marie Fitness
Email: gillianmariefitness@gmail.com
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and the revised policy will apply from the date of publication.
This policy goes into effect on 10th September 2025